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Tackling the skills crisis in Thai hospitality

Thursday, July 12 2018, 3pm - 7.30pm, at Grand Hyatt Erawan, Bangkok


We very much hope you will join us for a collaborative seminar to explore  – Tackling the Skills Deficit in Thai Hospitality – on 12th July 2018 at the Grand Hyatt Erawan.


Expert speakers will explore creative solutions to achieving ’employer of choice’ status, and to attracting, nurturing and retaining talented employees.


To register, email Olivia Satori at olivia.satori@apba.co.th


Speakers include:


Nikhom Jensiriratanakorn, Director, Horwath HTL (Thailand)

Angela Maher, Acting Head, the Oxford School of Hospitality Management

Terri Fynch, Head of HR Operations InterContinental Hotels Group South East Asia Korea & New Hotels AMEA

Siradej Donavanik, Managing Director, Asai Holdings Co., Ltd., Dusit International

Chris Martin, International Development Advisor – Asia, WSET

Donald Sloan, Chair and Founder, the Oxford Cultural Collective


The event will be co-hosted by the Oxford Cultural Collective, Oxford Brookes University and the Asean Professional Beverage Academy.  It is supported by the British Chamber of Commerce, Thailand.

In addition to keynote speakers, a panel of experts will share insights on skills issues facing the Thai hospitality sector.



Additional details:


Objectives of event




3pm       Registration

3.30pm   Keynote speakers and expert panel

5.30pm   Refreshment break

5.45pm   WSET workshop

6.30pm   Networking reception and presentation of Oxford Cultural Collective Award


Thailand is recognised worldwide as a leading destination for leisure and business tourism. It is renowned for its natural beauty, the warmth and professionalism of its hospitality and the distinctiveness of its cuisine. In recent years the hospitality industry has experienced rapid growth, making it even more challenging to find sufficient numbers of skilled staff to deliver the outstanding service that visitors have come to expect.

This seminar will be the first in an annual series focused on creative means of attracting and retaining ‘high-potential’ and skilled staff into the Thai hospitality industry. The aim is to create a high-impact event that will inspire delegates to implement new and innovative approaches to staff recruitment and retention. In addition to keynote contributors, a panel of experts will reflect on approaches to addressing the hospitality sector skills deficit.


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